Search Advanced Search Options
Home
Products
Updates
Logs
Bugs
Files
 Sign In Create an Account
Action Links
Create a Product Report
Create a Update/Patch Report
Create a Log/Event Report
Create a Bug Report
Create a File Report
Recent Search Results
No Search results are currently available to display.

Your last search results will be displayed here for the duration of your browser session.

Latest Reports
Log ReportPrint
Edit This Record Create New
Revision 1
Template Windows Event Log
Log Name Application
Type Error
Source MsiInstaller
Event ID 10005
Average Threat Rating
Add Your Encounter Hide Encounters without Resolutions
joverland
Posts: 41

1/25/2011
Revision 1
Threat Rating:

Contains Resolution:
Ran into this on our servers.  Workaround #1 from HP Support Alerts resolved this and is easy to implement: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01682861&dimid=1001553288&dicid=alr_mar09&jumpid=em_alerts/us/mar09/all/xbu/emailsubid/mrm/mcc/loc/rbu_category/alerts


Workaround #1
The current suggested workaround for customers that wish to continue to use the latest discrete PCL 6, PCL 5, or Postscript drivers from hp.com will need to perform the following:
1.Open Notepad and save the file as hpzbdi32.msi or hpzbdi64.msi. This zero-byte file will not contain any data.
2.Navigate to the C:\WINDOWS\system32\spool\drivers\w32x86 or x64\3 directory and locate the hpzbdi32.msi or hpzbdi64.msi file. Rename the file to hpzbdi32.old or hpzbdi64.old.
3.Copy and paste the newly created zero-byte file named hpzbdi32.msi or hpzbdi64.msi into the C:\WINDOWS\system32\spool\drivers\w32x86 or x64\3 directory.
4.Verify functionality.
 NOTE:  Depending on configuration, it may be necessary to stop the spooler, perform the steps in the workaround, and restart the spooler once the steps have been completed.

 NOTE:  Please note that if the customer performs this workaround and a reinstallation of the driver is performed, the zero-byte msi file will be overwritten by the original msi file in the original driver package. All steps in the workaround would need to be performed again.


Peer Reviews (0)

No reviews have been post for this Encounter

Post a Peer Review:
Copyright (c) 2011 About Us Contact Us Privacy Disclaimer FAQs